Lake Sunapee VNA Earns Superior Performer Patient Experience Awards
Lake Sunapee VNA has been recognized by Strategic Healthcare Programs(SHP) as a “Superior Performer” for achieving overall patient experience scores in both home health and hospice that ranked in the top 20% of all eligible SHP clients for the 2024 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies and hospice providers that consistently provide high quality service. For home health, the 2024 award recipients were determined by reviewing and ranking the overall patient experience score for more than 3,200 home health providers. For hospice, the recipients were determined by reviewing and ranking the overall family caregiver experience score for more than 1,800 hospice providers. Lake Sunapee VNA was in the top 20% in both categories.
“SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program. These organizations care deeply about the patient experience and they never stop striving to improve every single year,” said Kevin Vogel, President of SHP.
Lake Sunapee VNA is a non-profit home care agency serving individuals of all ages in parts of Grafton, Merrimack and Sullivan counties. Its mission is to provide health care and hospice services that enable people to stay in their homes as long as possible. “We are excited to be recognized for the high level of satisfaction experienced by our home health patients and the families and caregivers of our hospice patients,” shared Jim Culhane, President & CEO at Lake Sunapee VNA. “It is a testament to the hard work and wonderful care our staff can be counted on to provide in our community every day.”
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps for home health and at https://www.shpdata.com/hospice/shpbest-cahps-hospice/ for hospice.
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.